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  TERMS AND CONDITIONS

These terms and conditions apply to all contracts between you and us.

Interpretation

"We", "us, "our", means MacStop Sales Limited.
"You", "your" means the person ordering products under these terms and conditions.
"Working days" means all days other than Saturdays, Sundays, and Public Holidays.
"Product" means the product or products you have ordered from us.

Before Placing an Order

Product Availability
Our product range information is updated regularly, but it is possible that in some instances a title may become unavailable between updates.

We will make every reasonable effort to deliver the products you have ordered within the delivery timeframe applicable at the time of order. If this is not possible, we will notify you and at your option agree a different delivery period or provide a substitute product of equivalent value. Alternatively, you may cancel your order in which case, if your payment card has been debited, we will refund you the purchase price.

Our policy is to cancel orders if we have been unable to supply items within 45 days, with the exception of products that have not yet been released or that are reported as reprinting.

On some occasions, we are required by the card issuer to perform additional security checks on the payment card, which can delay the order until the card has been authorised.

The delivery times given are approximate and delays can sometimes occur. All delivery times quoted on this website are estimates only, these times are based on working days.

Price & Postage

Confirming the Order
In placing this order you confirm that you are aware of any age restrictions on these products and assert that you are old enough to purchase them .

The Contract Between Us
After you have confirmed your order we will send an email to you summarising each order you have placed.
W e will debit your payment card with the total cost of your order at time of ordering.

Contracts formed between MacStop Sales Ltd and users as a result of using this site shall be governed in all respects by English law and all such users hereby submit to the non-exclusive jurisdiction of the English courts.

Completion of the contract between you and us will take place on dispatch to you of the products ordered. This will be deemed to be our acceptance of your offer and to have been effectively communicated to you. This is to be interpreted and enforced with the laws of England, in its entirety and will be subject to the jurisdiction of the English courts.

This disclaimer does not affect your statutory rights as a consumer.

Please note that some of our processes are manual and errors can arise. We carry out frequent checks to detect any errors. If they do occur, we will act immediately to minimise inconvenience and disappointment that may be caused. We reserve the right to cancel any order where obvious errors in pricing or product description have occurred.

Restrictions
We deliver to mainland UK addresses only. We are currently unable to deliver to PO Box or overseas addresses.

Payment Details
We accept payment by Visa, MasterCard, Switch, Solo, Maestro and Delta.
All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion.
Upon receiving your order we will debit your payment card.

Once an Order Has Been Placed

Your Cancellation Rights

E-mail us immediately at sales@macstop.co.uk clearly stating the order number, item(s) ordered in error along with the desired outcome (e.g. cancel all or part of the order). We will aim to resolve the problem as quickly as possible before despatch.

In accordance with our policy of offering outstanding customer service, you may return any item you have received under the following conditions:

1. A returns number has been issued by us (Please contact us at sales@macstop.co.uk to obtain a returns number BEFORE returning any item).

2. The item must be returned within 14 days of invoice date.

3. Books returned for refund must be in unused (re-saleable) condition.

4. Software / Sample CDs returned for refund must be in unused (re-saleable) condition and have their holographic seal or shrink-wrap intact.

5. Refunds will be made to the cardholder account associated with the original order only.

6. Software / Sample CDs returned as faulty will be replaced with an identical product.

  • We cannot be held responsible for non-delivery of returned goods.
  • We are not responsible for return postal charges.
  • Your statutory rights are not affected.

Price Increases
MacStop Sales reserve the right to change prices listed without notice. All orders for products are subject to availability and MacStop Sales reserves the right to refuse to supply to any individual or company.

Pricing Errors
Although we make every effort to ensure the prices on the website are correct, mistakes may sometimes be made. If we discover a mistake in the price of the products you have ordered, we will tell you and give you the option of either reconfirming your order at the correct price or cancelling your order. If we are unable to contact you or we receive no reply from you, we will cancel your order. If your order is cancelled and you have already paid for the products you will receive a full refund.

Consolidating Orders
If one or more of the items constituting your order are out of stock, the entire order will be held until all items are available.

Limitation of Liability
We will not be liable to you:- For any loss of profit, administrative inconvenience, disappointment, or indirect or consequential loss or damage arising out of any problem in relation to the products you ordered which was not within our reasonable contemplation as a probable result of a breach of contract on our part at the time that our contract with you was concluded.

Where performance of any obligations to you is prevented, frustrated or impeded by any circumstance or caused beyond our reasonable control.

Severability
If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.

Governing Law
These terms and conditions and any contract between us shall be governed by and interpreted in accordance with English Law and the English Courts shall have jurisdiction over any disputes between us.

Statutory Rights
These terms and conditions are in addition to your statutory rights as a consumer which remain unaffected.

MacStop Sales Limited
Is owned and operated by MacStop Sales Ltd. Registered office: MacStop Sales Ltd, 19 Broomfield, Bells Yew green, Tunbridge Wells, Kent TN3 9AF. Company Registration No 07686507

Upon Receipt Of An Order

Seller Liability
The seller does not accept liability for shortages in quantities delivered unless the buyer notifies the seller of any claim of short delivery of the goods within two working days of delivery. In such circumstances the seller’s liability shall be restricted to making good the shortfall.

Making Returns
In accordance with our policy of offering outstanding customer service, you may return any item you have received under the following conditions:

1. A returns number has been issued by us (Please contact us at sales@macstop.co.uk to obtain a returns number BEFORE returning any item).

2. The item must be returned within 14 days of invoice date.

3. Books returned for refund must be in unused (re-saleable) condition.

4. Software / Sample CDs returned for refund must be in unused (re-saleable) condition and have their holographic seal or shrink-wrap intact.

5. Refunds will be made to the cardholder account associated with the original order only.

6. Software / Sample CDs returned as faulty will be replaced with an identical product.

  • We cannot be held responsible for non-delivery of returned goods.
  • We are not responsible for return postal charges.
  • Your statutory rights are not affected.

Goods 'Lost In Transit'
For deliveries to any UK address please allow 2 to 3 working days from the date of despatch. Please note that we deliver to mainland UK addresses only. We are currently unable to deliver to PO Box or overseas addresses.

If this time elapses and the goods have not arrived, you should contact your local post office to verify that no items are being held for you pending delivery. If your post office has confirmed that no packages are being held, please contact at sales@macstop.co.uk

If you wish replacement goods to be sent, you must contact us within 14 days of your order being dispatched.

We will not send replacement items unless you have checked your local post office first.

Disclaimer

MacStop Sales and/or their respective suppliers make no representations or warranties about the accuracy, completeness or suitability for any purpose of:

  • The information contained in the documents and related graphics published in this site; or any of the products of whatever nature details of which appear on this site.
  • All such documents and related graphics are provided, and any such products (where ordered) are accepted by customers, "as is" and without warranty of any kind.
  • All items are ordered subject to availability and prices quoted by MacStop Sales are subject to change without notice due to circumstances beyond the control of MacStop Sales. Should a price change, we will contact you by e-mail and ask if you wish to proceed. You will have no obligation to purchase the title(s) at the new price quoted.

We reserve the right not to sell to trade customers for re-sale purposes.

Prices advertised online by MacStop Sales are valid only when purchasing items from MacStop Sales Limited.

The information contained in this site may contain technical inaccuracies or typographical errors. All liability of MacStop Sales howsoever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

Although using the latest encrypted security software the security of information and payments transmitted via the Internet cannot be guaranteed. Any losses incurred or sustained by users who transmit information by means of e-mail or other internet link shall be borne solely and exclusively by such user and in no event shall any such losses in whole or part by borne by MacStop Sales.

All brand names, product names and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above, and such use may constitute an infringement of the holders' rights.

Contracts formed between MacStop Sales Ltd and users as a result of using this site shall be governed in all respects by English law and all such users hereby submit to the non-exclusive jurisdiction of the English courts.

Completion of the contract between you and us will take place on dispatch to you of the products ordered. This will be deemed to be our acceptance of your offer and to have been effectively communicated to you. This is to be interpreted and enforced with the laws of England, in its entirety and will be subject to the jurisdiction of the English courts.

This disclaimer does not affect your statutory rights as a consumer.

Please note that some of our processes are manual and errors can arise. We carry out frequent checks to detect any errors. If they do occur, we will act immediately to minimise inconvenience and disappointment that may be caused. We reserve the right to cancel any order where obvious errors in pricing or product description have occurred.

The MacStop store is owned and operated by MacStop Sales Ltd. Registered office: MacStop Sales Ltd, 19 Broomfield, Bells Yew green, Tunbridge Wells, Kent TN3 9AF UK. Email: sales@macstop.co.uk Company Registration No 07686507

Copyright 2011. Macstop Sales Ltd. E&OE. Terms and Conditions