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  NEW PRODUCTS
Duke Nukem Forever
5 LTR Dry Tube - Yellow
MacBook 13" Polycarbonate Unibody SeeThru - Clear
SynthPop for GarageBand
Data Backup 3
  BEST SELLERS
Final Draft AV 2.5 (Mac & PC)
Black & White Platinum
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  FAQs

Q. Who are MacStop?
A. MacStop is owned and operated by Macstop Ltd. MacStop is a new online store specialising in Macintosh related products.

Q. Can I Pre-Order titles?
A. Yes you can. If we hear that a new title coming out soon, we can take a pre-order to make sure you get your copy as soon as possible. Please note that your card will be charged at the time of placing your pre-order and the goods will be shipped out to you automatically.

Q. What payment types do MacStop accept?
A. Macstop uses a PayPal gateway, all major cards will be accepted.

Q. I've accidentally ordered the wrong item(s), what should i do?
A. E-mail MacStop immediately at sales@macstop.co.uk clearly stating the order number, item(s) ordered in error along with the desired outcome (e.g. cancel all or part of the order). MacStop will aim to resolve the problem as quickly as possible.

Q. Where do MacStop deliver to?
A.
MacStop deliver to mainland UK addresses only. MacStop are currently unable to deliver to PO Box or overseas addresses.

Q. I'm not in the UK, can you send abroad?
A. Sorry, MacStop currently deliver to UK mainland addresses only.

Q. What is MacStop’s return policy?
A. In accordance with MacStop’s policy of offering outstanding customer service, you may return any item you have received under the following conditions:

1.
A returns number has been issued by MacStop (Please contact MacStop at sales@macstop.co.uk to obtain a returns number BEFORE returning any item).
2.
The item must be returned within 14 days of invoice date.
3.
Books returned for refund must be in unused (re-saleable) condition.
4.
Software / Sample CDs returned for refund must be in unused (re-saleable) condition and have their holographic seal or shrink-wrap intact.
5.
Refunds will be made to the cardholder account associated with the original order only.
6.
Software / Sample CDs returned as faulty will be replaced with an identical product.

The small print:

  • MacStop cannot be held responsible for non-delivery of returned goods.
  • MacStop are not responsible for return postal charges.
  • Your statutory rights are not affected.

Q. How secure is this site?
A. MacStop uses a Comodo 128/256bit SSL certificate to protect payment detail transmission. Credit / Debit Card details are used for order / payment processing only and are not permanently stored within MacStop systems.

Q. Can I check the status of my order?
A. Yes you can. When you place your first order you will be asked to register as a MacStop user. By logging into the “Your Account” section of Macstop you will be able to see previous orders by following the “Review Previous Orders” link.

Q. I've forgotten my password, what do I do?
A. Click the “Your Account” link at the top of the screen, then select – “Forgot your password?” After entering your last name and email address your password will be e-mailed to you.

 

Copyright 2011. Macstop Sales Ltd. E&OE. Terms and Conditions